Privacy Policy
- We are committed to protecting your privacy. Personal information collected during the booking process will only be used in accordance with this Privacy Policy, which is governed by the laws of Cambodia.
- By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
- We may collect the following types of personal data:
• Contact Details: Name, email address, phone number
• Booking Information: Travel dates, hotel preferences, guest name.
• Payment Information: Credit/debit card details (processed securely through third-party providers)
• Account Information (if applicable): Login credentials, preferences, communication settings
• Technical Data: IP address, browser type, device information, and usage data through cookies and analytics tools.
• Communication Data: Records of your communication with us (e.g., customer service inquiries)
• Marketing Data: Your preferences for receiving marketing communications from us.
How We Use Your Information
• Process and confirm hotel bookings
• Provide customer service and support
• Send booking confirmations and important updates
• Improve our website and service offerings
• Comply with legal obligations and prevent fraud
• Personalize your experience on our website
• Send you marketing communications (where you have consented to receive them).
• We do not sell or rent your personal data to third parties.
Sharing Your Information
- We may share your data with:
• Partner hotels and service providers to fulfill your booking
• Payment processors for secure transactions
• Third-party service providers (e.g., customer support, email delivery) under strict confidentiality
Agreements
• Legal authorities, when required by law
• Business partners who assist us in providing our services
• Advertising partners (where you have consented to receive targeted advertising).
Data Retention
- We retain your data only as long as necessary to provide our services and comply with legal obligations under Cambodian law. You may request deletion of your data at any time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
- Under Cambodian law, you may have certain rights regarding your personal data, including the right to access, correct, and delete your information. To exercise these rights, email us at: Support@golden-travel.shop. We will respond to your request within 30 days as required by law.
Data Security
- We implement industry-standard security measures to protect your information, including encryption, secure servers, and limited access controls. However, no internet transmission is 100% secure, and you share information at your own risk. We regularly review our security procedures to ensure that your data is protected.